The following steps will guide the administrator in rejecting an order using the Yonoton Management Console:

  1. Select the chosen Outlet

  2. On the list of tabs, click ORDERS

  3. A list of all the orders under the chosen outlet will be displayed.

    reject_order_1.png

  4. Select a specific order

  5. While on the Basic information tab of the ORDERS page, select REJECT at the top of the screen

    reject_order_2.png

  6. A confirmation window will appear asking the administrator to confirm the rejection of the order

  7. The administrator is also to state the reasons for rejecting the order from the drop-down lists. Other reasons should be written in the note text field.

  8. Select YES to reject the order or CANCEL to stop the rejection process.

  9. Once an order has been rejected, the order status will be changed to “refunded”. On POS it will indicate that it has been rejected and the customer will receive the appropriate notification if it is an in-app purchase